Common questions

Welcome to Khaworldwide’s FAQs page!

Here, we address some of the most common questions our customers have about our products, ordering process, shipping, and more. If you don’t find the information you’re looking for, please visit our Contact Us page to get in touch with us.

General Questions

What is Khaworldwide?

Khaworldwide is a diverse and innovative company specializing in sales of premium body creams, face creams, and a wide range of cosmetics designed to enhance natural beauty. We also offer an extensive selection of authentic African food products, celebrating the rich culinary heritage of the continent.

Where are you located?

We are located in London, UK. We ship our products from Africa to the UK to ensure authenticity and freshness.

Skincare Products

What types of skincare products do you offer?

We offer a range of skincare products, including body creams, face creams, and specialty items. Our products are designed to nourish and enhance your skin’s natural beauty.

Are your skincare products suitable for all skin types?

Yes, our skincare products are formulated to be effective and gentle for all skin types, including sensitive, dry, oily, and combination skin. If you have specific concerns, please consult the product descriptions or contact us for personalized advice.

How do I use your skincare products?

Each product comes with detailed usage instructions on the packaging. Generally, we recommend a routine of cleansing, toning, moisturizing, and protecting your skin. For best results, use our products consistently and follow any specific guidelines provided.

What ingredients are used in your skincare products?

Our products are sourced from reputable sources that use high-quality, natural ingredients in all skincare products. Product formulations include botanical extracts, essential oils, and other nourishing components designed to enhance your skin’s health and beauty.

African Food Products

What types of African food products do you offer?

Our African food range includes traditional staples like yams, plantains, and cassava, as well as specialty spices, sauces, and ready-to-eat meals. We celebrate the rich culinary heritage of Africa with our diverse product selection.

Are your food products fresh and authentic?

Yes, we pride ourselves on providing fresh and authentic African food products. We source our ingredients directly from Africa to ensure the highest quality and authenticity.

How should I store your food products?

Storage instructions vary by product. Generally, dry goods should be kept in a cool, dry place, while fresh produce and ready-to-eat meals should be refrigerated. Detailed storage guidelines are provided on each product’s packaging.

Ordering and Payment

How do I place an order?

All orders are placed by contacting us directly. Please visit our Contact Us page to get in touch with our team and place your order.

What payment methods do you accept?

We accept various payment methods, including major credit cards and bank transfers. Detailed payment instructions will be provided when you place your order.

Shipping and Delivery

Where do you ship your products?

We ship our products from Africa to the UK. Our shipping process ensures that you receive fresh and authentic products.

How long does shipping take?

Shipping times vary based on the product and your location within the UK. Typically, orders are processed and shipped within 5-10 business days. You will receive a confirmation once your order has been shipped.

How much does shipping cost?

Shipping costs are calculated based on the weight and size of your order. We will provide you with the shipping cost when you place your order.

Returns and Refunds

What is your return policy?

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your products, you can return them within 5 days of receipt for a full refund or exchange. Products must be unused and in their original packaging.

How do I initiate a return or exchange?

To initiate a return or exchange, please contact us directly through our Contact Us page with your order details. We will provide you with instructions on how to return the products to us.

What if my order arrives damaged?

If your order arrives damaged, please contact us immediately with photos of the damage and your order details. We will arrange for a replacement or refund as quickly as possible.

Additional Questions

If you have any other questions or need further assistance, please do not hesitate to contact us. Our customer service team is here to help you. Visit our Contact Us page to get in touch.

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